Journal

Things I keep thinking about.

Welcome to My Kitchen Table

Pull up a chair. Coffee’s probably on, and if it isn’t, give me a minute. I’ve always believed some of the best conversations happen around a kitchen table. Not in boardrooms, not at conferences, and certainly not in meetings where somebody spends forty-five minutes explaining something that could’ve been said in five. At the kitchen […]

When Policy Stops Serving People

A reflection on the gap between what a policy promises and what people experience. The paperwork can be complete. The person can still be stuck. A policy can have all the right headings, a clear approval process, and a place for every signature. That doesn’t tell us whether it helps the person who needs it. […]